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Worldwide Shipping

Hassle Free Returns

Official UK supplier of Carl Roth

Bespoke Services

Delivery & Returns

Techmate Return Policy

Thank you for shopping with Techmate. We strive to provide you with high-quality imported goods from Europe. We understand that sometimes returns are necessary, and we aim to make the process as fair and convenient as possible. Please read our return policy below:

  1. Return Eligibility:
    • We accept returns for damaged goods, incorrect shipments, or defective products.
    • Returns for change of mind or buyer’s remorse are not eligible.
  2. Time Limit for Returns:
    • Customers must initiate a return within 30 calendar days from the date of delivery.
  3. Proof of Purchase:
    • To initiate a return, customers must provide proof of purchase, such as a receipt or order confirmation.
  4. Return Shipping Costs:
    • Customers are responsible for the cost of return shipping unless the return is due to our error (e.g., damaged goods, incorrect shipments, or defective products).
    • In case of our error, we will provide a prepaid return label or reimburse the customer for the return shipping costs.
  5. Inspection and Restocking Fees:
    • Returned items will be inspected upon receipt.
    • If the item is in its original condition and can be resold as new, no restocking fee will be applied.
    • If the item requires refurbishment, repackaging, or cannot be resold as new, a restocking fee of 25% may be deducted from the refund.
  6. Refund Options:
    • Refunds will be processed within 5 business days after the returned item is received and inspected.
    • Customers have the option of: a) Receiving a full refund to the original payment method. b) Exchanging the item for another product of equal value. c) Receiving store credit to be used for future purchases.
  7. Exceptions:
    • The following items are not eligible for return: a) Perishable items. b) Personalized or customized products. c) Items with hygiene concerns
  8. Customer Service:
    • Our customer service team is available to assist you with any questions or concerns regarding returns.
    • We strive to provide prompt and helpful support throughout the return process.

Please note that this return policy is subject to change without prior notice. We encourage you to review the policy on our website or contact our customer service for the most up-to-date information.

If you have any further questions or need assistance, please don’t hesitate to reach out to our customer service team.

Thank you for your understanding and cooperation.

Techmate Cancellation Policy

We understand that circumstances may arise where you need to cancel your order with Techmate. We strive to accommodate your needs and provide a smooth cancellation process. Please review our cancellation policy below:

  1. Cancellation Eligibility:
    • Orders can be cancelled if they have not been shipped from Germany or fulfilled yet.
    • Once an order has been shipped or fulfilled, it cannot be cancelled but may be eligible for a return as per our return policy.
  2. Cancellation Process:
    • To request a cancellation, please contact our customer service team as soon as possible.
    • Provide your order details, including the order number, to facilitate a quick and accurate cancellation process.
  3. Refund for Cancelled Orders:
    • If your order is eligible for cancellation, a refund will be issued in accordance with our refund policy.
    • Refunds will be processed within 28 business days after the cancellation is confirmed.
  4. Partial Cancellations:
    • If you wish to cancel only part of your order, please specify the item(s) or quantity you would like to cancel.
    • Refunds for partial cancellations will be issued accordingly.
  5. Cancellation After Shipment:
    • If your order has already been shipped or fulfilled, it cannot be cancelled.
    • In such cases, you may follow our return policy to initiate a return once the item(s) are received.
  6. Communication and Confirmation:
    • We will communicate the cancellation status and any applicable refund information to you via the contact information provided at the time of purchase.
    • Please ensure your contact information is accurate and up to date.
  7. Exceptions:
    • Some products or promotions may have specific cancellation conditions or restrictions.
    • Please refer to the product description or promotional terms for any applicable exceptions.

Please note that this cancellation policy is subject to change without prior notice. We encourage you to review the policy on our website or contact our customer service for the most up-to-date information.

If you have any further questions or need assistance with cancelling your order, please don’t hesitate to reach out to our customer service team.